Automating Empathy: Social Impact, Mediated Emotion and Subjectivity

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#Societal and Ethical Implications of Technology #Artificial Intelligence #Automated Empathy #Human-System Interaction #Privacy #Regulation #Emotional AI

This SSIT Guest Lecture was presented by Prof. Andrew McStay, Bangor University, UK at a Joint Chapter Meeting organised by IEEE UK and Ireland SSIT Chapter and co-hosted by IEEE Pittsburgh SSIT Chapter, Washington DC/Northern Virginia/Baltimore SSIT Chapter, Vancouver Section Joint Chapter and SSIT IST-Africa SIGHT on 27 May 2021. 

This Lecture shares thoughts and ethical insights about the social trajectory of technologies that track and interact with human emotion and affective states.

Once off-limits, the boundaries of personal space and the body are being probed by emotional AI and technologies that simulate properties of empathy. This is occurring in worn, domestic, quasi-private and public capacities. The significance is environmental, in that overt and ambient awareness of intimate dimension of human life raises questions about human-system interaction, privacy, civic life, influence, regulation, moral limits and the desirability of the datafication emotional life.

To explore these issues, the lecture will provide historical context to these technologies, an overview of trends in current technological development, existing and emergent use cases, whether profiling of emotion is acceptable, and (if so) on what terms. Ethical recommendations will draw on empirical work of the Emotional AI Lab that McStay leads. This is currently conducting cross-cultural work in the UK and Japan, investigating use of empathic technologies and emotional AI in advertising, education, healthcare, media, mobility, security, toys, workplaces, and more.

Speakers in this video